Initial Call

We have an initial call to understand your general trip dates, number of travelers, and itinerary goals. If we are a good match, we execute an agreement to move forward and plan the trip of your dreams.

Design

While you fill out your Client Profile Form (we need one for all travelers!) we get to work on your design with out in destination partners!

Proposal + Feedback

We present your trip proposal. As a Virtuoso affiliate, you can expect your trip itinerary to come complete with consistent complimentary upgrades, hotel credits, and waived early/late check-out fees.

Bon Voyage

We present a finalized itinerary with tickets and reservations all in one place. Using a personalized mobile app, you will have access to everything you need. The application is available offline.

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01.

How does trip payment work and when is the planning fee due?

All non-refundable planning fees are paid in full in advance.

Your trip payment will typically be paid in two parts, a deposit at the time of booking and then a final payment is due 30-60 days in advance of your departure. If your departure date is under 60 days away, payment may be due in full at time of booking.

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We work with local partners in destination. We facilitate direct payments between you and the supplier of travel. 

03.

How do you book airfare?

For our clients booking a beach itinerary or custom itinerary, we are able to assist with booking flights. We do not offer a "flight only" service at this time. We specialize in finding the best flights that work for your schedule at the best possible price. If you would like to book your flights on your own or through points, we do allow that. However, please be advised, we cannot book your flights using points and we do not make recommendations for flights not being booked through our air team.

If we are not the booking agent for your flights, legally we are not able to assist if there are issues with your flights. You will not have access to our air desk or 24/7 concierge line.

05.

Do you offer partial planning?

We do not offer a la carte bookings for flight only services or activity only services at this time. Due to obstacles in dealing directly with vendors when we aren't the ones who created a booking, we do require that accommodations be reserved through us. This allows for a better experience all around!

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Want to leverage our connections and perks in between your custom itinerary trips? Allow us to VIP your hotel booking with our Book My Hotel service found here. Please note this package does not include research, hotel comparisons, or dining reservations.

02.

Can I book my hotels with points or use airbnb?

Due to obstacles beyond our control, we cannot make your hotel bookings with points and we do require we are the booking agent for your accommodations.

Airbnb does not work with travel advisors and because we cannot guarantee the quality, safety or insurance protection on Airbnbs, we do not book these types of accommodations. 

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Thank you for your understanding.

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04.

Do you do restaurant reservations?

All of our custom itineraries come with a dining guide for your destination which you may review and book directly. Our beach itineraries come with dining reservations on property at your selected accommodation. Our expertise is in custom travel itineraries and to best serve our clients, we do charge an additional fee for making reservations with each restaurant. If lack of time is your pain point, our travel coordinator will assist with up to 10 dining reservation selections for a $75 fee per trip. 

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*Dining reservations are included with the Tailor Made Package

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06.

Can I see a price breakdown on my trip?

Our local, in destination partners obtain contracted rates by bundling your trip package and design together. They do not release their contracted rates nor do they provide itemized breakdowns.

When you work with our local partners, you will have access to an emergency support contact for your trip.

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If itemized breakdowns are important to your planning process, our Tailor Made package is available. 

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